Shipping policy

📦 Shipping Policy

🌍 Shipping Regions

We ship orders from Genoa, Italy to the following regions:

European Union countries
Ukraine
International destinations worldwide

If your country is not listed at checkout, please contact us at support@omnebrand.com and we’ll be happy to assist with a custom shipping solution.

🧵 Made-to-Order Production

All items are made-to-order as part of our commitment to slow fashion and sustainability.
Please allow approximately 2–3 weeks for your item to be created before it is dispatched.
This production time is in addition to the shipping times listed below.

💌 Processing & Shipping Times

Once your order has been created and prepared for dispatch:

You will receive an email confirmation with tracking details.
Orders are handed over to our shipping partners within 1–3 business days of completion.

🚚 Shipping Rates

Free Standard Shipping on all orders over €50.00 within the European Union and Ukraine.
For orders under €50.00, a flat-rate shipping fee will apply (calculated at checkout).
International shipping rates outside the EU & Ukraine will be calculated at checkout based on destination.

📦 Carriers

We work with trusted carriers such as Poste Italiane, BRT Bartolini, and international courier partners to ensure your order is delivered safely.

⏳ Estimated Delivery Times (after production)

Italy: 2–4 business days
European Union: 4–8 business days
Ukraine: 7–12 business days
International: 10–20 business days (depending on destination and customs clearance)

Please note: delivery times are estimates and do not include the 2–3 week production time.

✨ Order Tracking

All shipments include tracking information, which will be sent to your email once your order is dispatched.
Tracking may take 24–48 hours to update after the parcel has been handed to the carrier.

❗ Important Notes

As a made-to-order brand, shipping times may vary slightly depending on order volume and production schedules.
We are not responsible for delays caused by customs, carrier issues, or unforeseen circumstances once the order has been shipped.
Customers are responsible for providing the correct shipping address at checkout.

💬 Questions?

For shipping inquiries, custom requests, or special delivery needs, please contact us at support@omnebrand.com.